Ticketmaster sparks outrage as Lewis Capaldi fans blast ‘absolute disaster’ mishaps amid ticket scramble
The online ticket vendor Ticketmaster has been branded an “absolute disaster” and “s*** show” following the release of Lewis Capaldi tour tickets.
Capaldi’s UK and Ireland tour tickets went live at 9am this morning and sold out within seconds of going on general sale. This prompted the Scottish singer-songwriter to immediately announce seven additional dates.
The 28-year-old took to social media just one minute after the sale began, posting: “1 second past 9am and you’ve got every single ticket in the baskets.
“Genuinely blows my mind to be saying this but… adding new dates right now that’ll go on sale in a minute, will be on the same link so keep checking!”
The extra shows include second nights in Sheffield, Aberdeen, Glasgow, Manchester, Birmingham and Dublin, plus a third performance at London’s O2 Arena.
The newly announced dates will see Capaldi performing 17 shows across nine cities throughout September 2025. Support will come from Aaron Rowe on all dates, with Skye Newman also appearing at all shows except the London performance on 18 September and the Nottingham stop.
The tour will now kick off with two nights at Sheffield’s Utilita Arena on September 6-7, followed by double dates in Aberdeen at P&J Live (September 10-11) and Glasgow’s OVO Hydro (September 13-14).
London fans will have three opportunities to see the singer at the O2 Arena on September 16, 17 and 18, whilst Manchester’s Co-op Live will host shows on September 20-21.
Birmingham’s Utilita Arena has added a second date for September 23-24.
Despite the new dates being added, some fans were still left empty-handed, and it’s safe to say much of the ire was targeted towards Ticketmaster for its handling of the high demand.
Disgruntled Capaldi fans flooded social media with their complaints after claiming the mishaps with the Ticketmaster site prevented them from bagging tickets despite queuing for hours.
One fan took to X to rage: ” #Ticketmaster is the biggest scam company. Making REAL people go through a million security checks…to just kick them out when they get to space 1. But yet completely sold out because the scalpers bought them all… I’ll see u one day lewis capaldi xxxx.”
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The complaints kept coming from a second who penned: “@LewisCapaldi Any chance in future using another ticket seller than ticketmaster? Those guys are f***ing useless. Cheers.”
“Ticketmaster doing ticketmaster things. Wait in a queue, get let into buy a ticket, and then by the time you’ve clicked on any seat, they’ve all gone. Couldn’t write it,” a third moaned while a fourth weighed in: “@Ticketmaster are once again proving that they are the most inefficient and unorganized site on the planet.”
Elsewhere, a fifth fumed: “Another day to hate Ticketmaster. F***ing t***s.”
And a sixth added to the dismay: “Literally trying to get tickets to see anyone is an absolute disaster these days. Would be better off just offering a lottery to everyone interested. Would be fairer as well!! #ticketmaster #lewiscapaldi.” (sic)
It was always expected that Capaldi fans would clamor for tickets as the tour marks the singer’s return to live performances following a two-year hiatus after he struggled with Tourette’s syndrome during his 2023 Glastonbury set.
He later described that performance as “the worst moment of my life” in a newly released video.
honestly didn’t expect this at all… genuinely had no idea what to expect after taking a break for so long so be seeing this tour sell out faster than any tour i’ve ever played is the most incredible surreal feeling ❤️
thank you to every single one of you who got a ticket and… pic.twitter.com/XuxW2SnuYo
— Lewis Capaldi (@LewisCapaldi) July 10, 2025
“The reason I think I got so anxious in the first place is that I wasn’t living in the moment at all,” he said. “I was catastrophising thinking about all the things that could go wrong.”
The singer made a triumphant comeback at Glastonbury 2025 with a surprise 35-minute set on the Pyramid Stage on June 27, the same day he released his new single Survive.
The tour announcement follows what Capaldi described as his “biggest ever” pre-sale demand, with the singer revealing that four times as many fans signed up compared to previous tours.
Tickets are priced between £32.50 and £99.75 including fees, with a £2.50 handling charge per order.
The complete September 2025 tour schedule now includes: Sheffield (6-7), Aberdeen (10-11), Glasgow (13-14), London (16-18), Manchester (20-21), Birmingham (23-24), Nottingham (26), Cardiff (27) and Dublin (29-30).
These will be Capaldi’s only UK, Ireland and European shows in 2025, with the singer also scheduled to tour Australia and New Zealand in November and December.